The people behind your support team

About KivoSupport

A white-label customer-support company for Shopify app developers, built by EFOLI. Our in-house, Shopify-trained team handles support under your brand — from Dubai, with coverage available 24/7 — so app founders can focus on building.

Who we are

Why we built KivoSupport

We kept seeing the same thing: founders drowning in support tickets, losing sleep over bugs, and answering the same questions again and again.

So we built KivoSupport to help founders stop drowning in support and get back to building — with real humans who care, and peace of mind around the clock.

We believe great products deserve equally great support. Ours scales alongside your business without adding internal overhead — a true extension of your team.

Our heritage

Built by EFOLI

KivoSupport is built by EFOLI — 8+ years in the Shopify App Store. We make Shopify apps ourselves, so we understand merchant support from the inside.

8+ yrs

EFOLI in the Shopify App Store

100%

Human agents — never outsourced

24/7

Coverage available

Dubai

Headquarters, serving globally

What we stand for

Our values

01
Real humans, real care
On-brand, thoughtful support from people — no bots, no scripts, no headaches.
02
Built by app developers
We've lived your pain points: drowning in tickets while trying to build. We built KivoSupport to fix it.
03
Deeply Shopify-native
Liquid, metafields, theme and app-embedding knowledge baked into every agent.
04
A true extension of your team
White-label support that scales with you, without internal overhead.