Shopify app support pricing
Plans for white-label Shopify app support start at $299/month and scale to $2999/month, with custom Enterprise pricing. Every plan is white-label, 100% human, with no setup fees and cancel-anytime.
Plans and pricing
Starter
$299/mo
5 days/week, 4 hours/day
Small or early-stage apps with light support volume
- Shared agents
- Email support only (up to 75 tickets/month)
- Basic knowledge-base setup
- Monthly feedback report
- 24-hour response SLA
Growth
Most popular$1,499/mo
6 days/week, 8 hours/day
Growing apps that need daily merchant interaction
- Shared agents
- Email + live chat (up to 150 conversations/month)
- Feedback collection & analysis
- Feature-request & bug reporting
- Monthly QA & performance report
- Basic customization support (HTML/CSS)
Pricing may vary based on app complexity and support requirements
Professional
$2,999/mo
7 days/week, 24 hours/day
Apps with a significant user base and support traffic
- Dedicated agent (max 3 clients)
- Email + chat (up to 300 conversations/month)
- Dedicated QA + regular agent coaching
- Review request & response management
- Weekly reports + monthly strategy calls
- Advanced customization (HTML/CSS + Liquid)
Pricing may vary based on app complexity and support requirements
Enterprise
Custom
24/7
Large or enterprise-level apps needing round-the-clock care
- Dedicated team + team lead
- High-volume support (1000+ conversations/month)
- Technical support (Theme, Liquid, JS, CSS, HTML)
- App testing + bug escalation
- Helpdesk setup
- Slack collaboration
- Custom SLAs (as low as 4 hours)
Custom quote (RFQ)
No setup fees · Cancel anytime · Free consultation
Plans at a glance
| Compare plans | Starter | GrowthMost popular | Professional | Enterprise |
|---|---|---|---|---|
| Coverage & team | ||||
| Monthly price | $299 | $1,499 | $2,999 | Custom |
| Support hours | 5 days/wk · 4 hrs | 6 days/wk · 8 hrs | 7 days/wk · 24 hrs | 24/7 |
| Agent model | Shared agents | Shared agents | Dedicated agent (max 3 clients) | Dedicated team + lead |
| Channels & volume | ||||
| Support channels | Email + live chat | Email + chat | Email + chat, high-volume | |
| Monthly volume | Up to 75 tickets | Up to 150 conversations | Up to 300 conversations | 1,000+ conversations |
| Support depth | ||||
| Storefront customization | — | Basic (HTML/CSS) | Advanced (+ Liquid) | Technical (Theme, Liquid, JS, CSS) |
| QA & reporting | Monthly feedback report | Monthly QA & performance | Weekly reports + strategy calls | Custom + Slack |
Pricing FAQs
Is there a free trial?
We start with a free consultation to scope your needs and recommend the right plan. Reach out and we'll walk you through it.
What counts as a conversation or ticket?
A conversation is a single merchant support thread; a ticket is an individual request. Plan limits (for example 150 conversations/month on Growth) refer to these. We'll help you estimate your volume.
What if I exceed my plan's volume?
If your volume grows past your plan, we'll talk through moving to a higher tier — there are no setup fees and you can change plans as you scale.
Are there contracts or setup fees?
No setup fees, and you can cancel anytime. Pricing for Growth and Professional may vary based on app complexity and support requirements.
Which plans include 24/7 coverage?
Professional runs 7 days a week, 24 hours a day, and Enterprise is full 24/7. Starter and Growth have set hours (shown on each plan).
Not sure which plan fits?
support@kivosupport.comBook a free consultation and we'll recommend the right plan for your app's size and support volume.