Shopify app support services
KivoSupport offers six white-label support services for Shopify apps — delivered by an in-house, Shopify-trained team under your brand.
Six ways we handle support
From first call to live support in weeks
A clear, four-step path to handing off your Shopify app's support.
- 1
Discovery & setup
We meet with your team to understand your app, policies, voice and goals, and study your existing support history, FAQs and flows.
- 2
Training & onboarding
2–4 weeks of hands-on product training — building internal docs and making sure agents can handle real merchant queries confidently.
- 3
Go live
We take over your support behind the scenes. Merchants won't know we exist, but they'll feel your app's care and consistency.
- 4
Continuous improvement
You get weekly summaries, monthly reports and ongoing QA. We collect feedback, improve responses and surface insights to your product team.
In-house, 100% human, Shopify-native
We're Shopify-trained, we work under your brand, and we never outsource — so your merchants get consistent, capable support and you get your time back.
- 01
In-house team
Support is delivered by our own agents — never outsourced to a faceless BPO or offshore call center.
- 02
100% human
No bots, no canned scripts. Real, Shopify-trained people read and answer every merchant ticket.
- 03
Shopify-native
Built by EFOLI — 8+ years in the Shopify App Store. We know apps, themes and merchant workflows.
- 04
Under your brand
Every reply goes out from your domain, in your voice. Merchants never know an outside team is involved.
Service FAQs
Are all your agents human?
Yes — every service is delivered by our in-house, Shopify-trained team. No bots, no scripts, no outsourcing.
How long does onboarding take?
Typically 2–4 weeks of training before we go live behind the scenes under your brand.
Do you work inside our existing helpdesk?
Yes — we adapt to the tools you already use (for example Gorgias, Zendesk, Intercom or Help Scout). No migration required.
Let's talk about your support
support@kivosupport.comBook a free consultation and we'll map out how KivoSupport can take support off your plate.