Shopify app support — frequently asked questions

KivoSupport is white-label, 100% human customer support built for Shopify app developers. A Shopify-trained, in-house team answers your merchants' questions under your brand, so you can focus on building your app.

Shopify app developers — from solo founders to scaling app teams. We focus exclusively on the Shopify ecosystem.

We deliver support under your brand — from your domain, in your voice, using your policies. Your merchants experience your app's care and consistency, and never know an outside team is involved.

Real humans, every time. There are no chatbots and no canned scripts — just Shopify-trained agents giving real answers.

Yes. KivoSupport is built by EFOLI, a Shopify app developer with 8+ years in the Shopify App Store.

24/7 coverage is available. Our Professional plan runs 7 days a week, 24 hours a day, and Enterprise is full 24/7. Entry plans have set hours — for example, Starter is 5 days a week, 4 hours a day.

Email, live chat, social media, bug reporting and helpdesk/ticket management — depending on your plan.

We work inside the helpdesk you already use — for example Gorgias, Zendesk, Intercom, Help Scout or Freshdesk. Tell us your stack and we adapt to it.

Yes. Our agents are Shopify-trained and, depending on your plan, can help with HTML/CSS, Liquid, theme and app-embedding questions.

Four steps: discovery and setup, 2–4 weeks of training and onboarding, go live behind the scenes, then continuous improvement with weekly summaries, monthly reports and ongoing QA.

Training typically takes 2–4 weeks, after which we take over your support behind the scenes.

No. We work inside your existing tools — no migration required to get started.

Plans start at $299/month (Starter) and scale to $2999/month (Professional), plus custom Enterprise pricing. There are no setup fees and you can cancel anytime.

Yes — there are no setup fees and you can cancel anytime. As your support volume grows, you can move to a higher plan.

Support effort depends on your app's complexity and volume, so Growth and Professional pricing may vary, and Enterprise is quoted to fit your needs.

No. Support is fully white-label — delivered under your brand, from your domain — so merchants experience your app's support, not a third party.

Depending on your plan, you receive weekly summaries, monthly reports and ongoing QA insights, plus feedback and bug reports surfaced to your product team.