24/7 app support for Shopify apps
24/7 app support gives your Shopify merchants access to real human help around the clock. Our in-house, Shopify-trained team answers questions, triages issues and keeps your app running smoothly under your brand — coverage is available 24/7 (actual hours depend on your plan).
What 24/7 app support covers
- Real human agents — no bots, no scripts
- Coverage available 24/7, time-zone matched to your users
- Tier 1 and Tier 2 Shopify-savvy agents
- Responses sent under your brand, from your domain
- Escalation and bug reporting to your product team
Why it matters
Merchants don't wait for business hours to hit a problem, and unanswered tickets are where trial users churn. We keep the queue moving at any hour so your app feels reliable and well cared for.
Frequently asked questions
Is coverage really available 24/7?
Yes — 24/7 coverage is available. Our Professional plan runs 7 days a week, 24 hours a day, and Enterprise is full 24/7. Entry plans have set hours.
Do real people answer, or bots?
Real people. Support is delivered by our in-house, Shopify-trained agents — no chatbots and no canned scripts.
Other support services
Ready to hand off 24/7 app support?
support@kivosupport.comBook a free consultation and we'll tailor a plan to your Shopify app.