White-label · 100% human · Shopify-native
Email support for Shopify apps
Email support handles your Shopify app's inbox end to end. We reply in your brand's voice, resolve merchant questions, and keep your support queue clean — so email stops eating your build time.
What's included
What Email support covers
- On-brand, non-scripted replies from your domain
- Ticket triage, tagging and queue management
- Custom macros and a maintained help center
- Feedback and feature-request collection
- Clear handoffs and bug reports to your team
Why it matters
A tidy, responsive inbox protects your app-store rating and your focus. We treat every email as your brand would — accurate, friendly and fast.
Questions
Frequently asked questions
Will emails come from our brand?
Yes. Replies are fully white-label — sent from your domain, in your voice, using your policies. Merchants experience your brand, not a third party.
Do you use our existing helpdesk?
Yes — we work inside your tools (for example Gorgias, Zendesk, Intercom, Help Scout or Freshdesk). Confirm your stack and we adapt to it.
Explore
Other support services
Ready to hand off email support?
support@kivosupport.comBook a free consultation and we'll tailor a plan to your Shopify app.